Return & Refund Policy
Return & Refund Policy
At Rang Baan, we want you to feel confident ordering with us, wherever in the world you are. This policy explains when you are eligible for a return or refund, and exactly how the process works.
Key Principles
- All requests must be submitted within 14 days of delivery.
- This applies to every order, including made-to-measure and custom stitched pieces.
- Returns are accepted for genuine issues: a defect, a quality problem, or the wrong item being delivered.
- We ship worldwide and provide a prepaid return label, you will not pay for return shipping.
1. How to Request a Return
You can request a return by contacting us on WhatsApp or by email, within 14 days of delivery.
- Message us at +44 7446 381147 (WhatsApp) or rangbaanofficial@gmail.com
- Include your order number and a clear explanation of the issue.
- Attach photo or video evidence of the issue.
Once we have reviewed your request, we will confirm the next steps and send you a prepaid return label.
2. What You Need to Provide
To help us review your request quickly, please include:
- A clear explanation of the issue.
- Photo or video evidence, for a defect or quality issue, clear images of the specific fault (stitching, fabric, damage); for a wrong item, a photo of what you received.
- The item must be unworn and unwashed, with tags and original packaging intact where applicable.
Requests without sufficient evidence may not be approved.
3. Non-Eligible Cases
Returns or refunds will not be approved for:
- Change of mind, no longer needed, or ordered by mistake.
- Items that have been worn, washed, or altered after delivery.
- Requests submitted after 14 days of delivery.
- Requests without sufficient explanation or evidence.
- Minor variations in colour or fabric that can occur between screen and finished garment.
- Any case of suspected fraud or misuse.
4. Refund Method & Timeline
- Refunds are issued to your original payment method.
- Once we receive and approve your return, your refund is processed within 24 hours.
- Return shipping is free, we cover it with a prepaid label, so no shipping charge is deducted from your refund.
Bank or card processing times after we issue a refund may vary and are outside our control. International payments and refunds may be affected by your bank's exchange rate or transaction fees, which are not something we can control or refund.
5. Important Notes
- All requests are subject to review and approval.
- We may ask for additional information if needed to process your request.
- Refunds will not be processed while a chargeback or payment dispute is active on the order.
6. Dispute & Chargeback Policy
If you have a problem with your order, please contact us first, most issues can be resolved directly and faster this way than through a bank dispute.
Once a chargeback or dispute is filed with your bank or payment provider, we are no longer able to process a refund directly through our system; the case will be handled by your payment provider instead. We reserve the right to provide order details, shipment tracking, and proof of delivery as evidence during that process.
Disputes raised despite valid delivery and order confirmation may be treated as fraudulent, and we reserve the right to decline future orders from an account in such cases.
7. Changes to This Policy
We may update this policy from time to time. The most current version will always be available on this page.
Have a question about a return before you start one?