1. Information We Collect

To provide you with a seamless luxury shopping experience, we collect specific information when you interact with our platform. This includes:

• Personal Details: Your name, email address, phone number, and shipping or billing addresses provided during checkout or account creation.
• Bespoke Sizing Data: Any exact body measurements, fit preferences, or custom tailoring requests you submit directly to our WhatsApp concierge or via email.
• Payment Information: We do not store your full credit card details. All financial transactions are securely encrypted and processed directly by our global payment gateways (such as Shop Pay, Apple Pay, or standard banking partners).
• Device & Browsing Data: Information automatically collected via cookies, including your IP address, browser type, time zone, and how you interact with our website.

2. How We Use Your Information

The information we collect is strictly utilized to fulfill your orders and enhance your experience with Rang Baan. We use your data to:

• Process your transactions and arrange for global shipping through our UK and Germany consolidation hubs.
• Communicate with you regarding order statuses, bespoke sizing confirmations, and delivery updates.
• Screen our orders for potential risk or fraud to protect both our business and our clients.
• Provide you with information or advertising relating to our seasonal collections, only if aligned with your communication preferences.

3. Sharing Your Personal Information

We respect your privacy and never sell your personal data to third-party data brokers. We only share your information with trusted partners necessary to operate our business and fulfill your orders. This includes:

• Logistics Partners: International couriers such as DHL, FedEx, and UPS to facilitate our Delivered Duties Paid (DDP) shipping model and deliver your parcel securely.
• E-commerce Platform: Our store is hosted on Shopify. You can read more about how Shopify uses your Personal Information in their official privacy documentation.
• Legal Compliance: We may share your information to comply with applicable international laws and regulations, to respond to a subpoena or lawful request for information we receive, or to otherwise protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a tailored browsing experience. Cookies help us remember your cart items, understand your preferences based on previous site activity, and compile aggregate data about site traffic. You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies via your browser settings. Please note that disabling cookies may affect the functionality of certain site features.

5. Data Retention

When you place an order through our website or submit custom measurements to our atelier, we will maintain your Order Information for our records unless and until you ask us to permanently delete this information.

6. Your Rights & Choices

Depending on your location, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, or if you wish to opt out of any targeted marketing communications, please contact our privacy team using the contact details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our operational practices or for other legal and regulatory reasons. The most current version will always be posted on this page, and your continued use of the site implies your acceptance of any revisions.