FAQ's

Client Support

Frequently Asked Questions

Find quick answers regarding our bespoke tailoring, global logistics, and client policies. If you need further assistance, our concierge is always available.

Global Shipping & Logistics

Will I have to pay customs duties or import taxes?

No. We ship all international orders on a Delivered Duties Paid (DDP) basis. Rang Baan completely covers all import taxes and customs duties. The price you see at checkout is the final price you pay, ensuring no surprise fees upon delivery.

How are you able to offer free worldwide shipping?

We utilize an advanced global consolidation model. Instead of dispatching single parcels internationally at a high cost, we send high-volume cargo shipments directly to our central operational hubs in the UK and Germany. From these hubs, your parcel is routed locally to your doorstep. This efficiency radically reduces freight costs, allowing us to pass the savings directly to you.

How long will my order take to arrive?

To maintain our seamless logistics model, both unstitched and bespoke stitched orders are consolidated and dispatched at the end of the month. You can expect your order to arrive within 3 working weeks. Please note that for stitched orders, this timeline only begins once you have provided your complete measurement details.

Bespoke Tailoring

How do I submit my custom measurements?

After placing your order online, simply send a message to our concierge team on WhatsApp (+44 7446 381147) including your order number and your exact measurements. Our master tailors will then cut and stitch the garment precisely to your body specifications.

Are the original embellishments and tassels included?

Absolutely. Every stitched piece is finished with all the original designer detailing, including custom hangings, laces, tassels, and border facings exactly as they appear in the campaign imagery.

Returns & Payments

What is your return policy?

We accept returns within 14 days of delivery for genuine issues, such as a defect, a quality problem, or receiving an incorrect item. In these cases, we provide a prepaid return label so you will not pay for return shipping. Because every item is made-to-measure, we do not accept returns for a simple change of mind or items that have been worn or washed.

What payment methods do you accept?

We support secure, global transactions via Debit and Credit Cards, Apple Pay, Google Pay, Amazon Pay, American Express, Discover, Diners Club, Shop Pay, Local Bank Transfers, and Western Union.

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